Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Health Compass application, website, and related services operated by Health Compass LLC (“Health Compass,” “HC,” “we,” “our,” or “us”). By creating an account or using the Service, you agree to these Terms, our Privacy Policy, and our Medical & Wellness Disclaimer (collectively, the “Agreement”). If you do not agree, do not use the Service.

1) Definitions

• Service: The Health Compass app, website, dashboards, AI-assisted features, caregiver portal, content hub, and any related tools.
• User/You: Any individual who creates an account or uses the Service, including caregivers using shared access.
• Custom Item: Any medicine, supplement, or health-related entry that you manually add to the system.
• Subscription: Paid access to features, including app-store purchases and direct billing.

2) Eligibility and Account

• You must be at least 16 to use the Service. If you are between 16–18 (or applicable age of majority), use the Service only with parent/guardian consent.
• Provide accurate information and keep your credentials secure. You are responsible for all activity under your account.
• Two-factor authentication (2FA) may be required for additional security.

3) Caregiver Access

• You may grant caregiver access to view or assist with your routines and logs. You control and may revoke caregiver access at any time.
• You are responsible for ensuring you have authority to share information with caregivers and for any actions performed by caregivers under access you grant.

4) User-Added Medicines/Supplements (Custom Items)

• You may add Custom Items to the system.
• Your responsibility: You are solely responsible for the legality, safety, and accuracy of any Custom Item you add, including dosage, timing, and any descriptions.
• No validation by HC: Health Compass does not endorse, validate, or guarantee user-added content and assumes no liability for unethical, unsafe, inaccurate, or illegal entries.
• Misuse: We may remove Custom Items and suspend or terminate accounts that misuse the Service (see Section 15).

Inline notice on add: Each time you add a Custom Item, you will see a short notice:

“Custom items are user-added. You are responsible for accuracy, legality, and safety. Health Compass does not validate or guarantee user-added items. For medical questions, consult a licensed clinician.”

5) Health Guidance Limitations

• Health Compass is a wellness tool and not a medical provider, hospital, pharmacy, or emergency service.
• All recommendations, insights, reminders, AI outputs, and content are for educational/informational purposes only and are not medical advice.
• Always consult licensed professionals before starting, stopping, or changing any medication, supplement, or health routine. In an emergency, call your local emergency number.

6) AI-Assisted Features and Content

• The Service may include AI-assisted features (CG & SacraMind layer) that transform or summarize the data you provide to offer reminders, insights, and patterns.
• AI outputs may be incomplete or inaccurate and should be reviewed critically. You remain responsible for the decisions you make based on AI outputs.
• We may log prompts and responses for safety, abuse prevention, and quality improvement, in accordance with our Privacy Policy.

7) Subscriptions, Payments, and Taxes

• App stores: If you purchase via Apple App Store or Google Play, those platforms process payment and calculate/collect taxes under their terms. Refunds, billing, and disputes are governed by the platform’s policies.
• Direct billing: If available, direct subscriptions are processed by Stripe. Stripe auto-calculates applicable taxes. Health Compass is not responsible for tax assessments beyond what platforms/Stripe calculate and collect.
• Changes: We may change plan features, pricing, and taxes as permitted by applicable law. Platform terms may also change and control for app-store purchases.
• Renewals/Cancellations: Manage your plan through the platform or in-app settings. Cancellations take effect at the end of the current billing period unless stated otherwise by the platform.

8) Refunds

• For app-store purchases, refunds are handled by Apple/Google per their policies.
• For Stripe direct billing, refunds (if any) follow our then-current refund policy posted in-app or on our website.

9) International Use and Compliance

• The Service may be accessible worldwide. We do not warrant that the Service is lawful or appropriate in every jurisdiction. You are responsible for compliance with local laws.
• We may restrict or limit access to certain features or regions to comply with law or platform requirements.

10) Acceptable Use

You agree not to:

• Add, promote, or distribute illegal, unsafe, or unethical drugs; or misrepresent items you add.
• Violate third-party rights or laws; upload malicious code; attempt to probe or breach security.
• Harass, threaten, or misuse caregiver or shared-access features.
• Scrape, reverse engineer (except as permitted by law), or resell the Service.

We may monitor and log activity to secure the Service and enforce these Terms.

11) Third-Party Services and Links

• The Service may integrate with or link to third parties (e.g., wearables, telemedicine partners, educational sources, marketplaces). Each third party’s use of data is governed by its own terms and privacy policy.
• Health Compass is not responsible for third-party services and does not control their availability or accuracy.

12) Intellectual Property

• The Service, including content we provide, is owned by Health Compass or our licensors and is protected by IP laws. You receive a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes.
• Feedback: If you submit feedback or suggestions, you grant HC a perpetual, worldwide, royalty-free license to use them without obligation.

13) Marketplace, Affiliates, and Pricing Information

• If we show links to third-party products, including supplements, those are provided for convenience and may include affiliate links. Prices and availability can change at any time.
• HC does not sell these products, does not guarantee product quality or claims, and is not a party to your transactions with third-party sellers.

14) Disclaimers

• The Service is provided “as is” and “as available.” To the maximum extent permitted by law, HC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.
• We do not guarantee that the Service will be uninterrupted, secure, or error-free.

15) Limitation of Liability

To the maximum extent permitted by law:

• HC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill, arising from or related to your use of the Service.
• HC’s total liability for any claim arising out of or relating to the Service will not exceed the greater of: (a) the amounts you paid to HC in the 12 months preceding the claim, or (b) USD $100.

Some jurisdictions do not allow certain limitations; in those places, the above limits apply to the fullest extent permitted.

16) Indemnification

You agree to defend, indemnify, and hold harmless Health Compass and our affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Service,
• Your Custom Items or other content you add,
• Your violation of these Terms or applicable law, or
• Your interactions with third-party services.

17) Suspension and Termination

• We may suspend or terminate access immediately if we believe you violated these Terms, engaged in unlawful or unsafe activity, or pose a risk to users or the Service.
• You may stop using the Service at any time and request account deletion per our Privacy Policy.

18) Changes to the Service and Terms

• We may modify or discontinue features at any time with or without notice, consistent with applicable law.
• We may update these Terms. When we do, we will update the “Last updated” date and, where required, provide notice or seek consent. Continued use after changes means you accept the updated Terms.

19) One-Time Global Acceptance and Inline Notice

• At sign-up or first login after an update, you will be shown the Terms & Conditions, Privacy Policy, and Medical & Wellness Disclaimer for one-time global acceptance. You may review these documents at any time in Settings.
• When you add a Custom Item, you will also see the short inline notice described in Section 4.

20) Dispute Resolution, Governing Law, and Venue

·         Governing Law: These Terms are governed by the laws of the State of California, USA, without regard to conflicts of law principles.

·         Dispute Resolution: Any disputes arising under these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

·         Venue: The venue for arbitration shall be California, unless otherwise agreed by the parties.

• You and HC waive any right to a jury trial or to participate in a class action to the fullest extent permitted by law.

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The venue for arbitration shall be California, unless otherwise agreed by the parties.

(If arbitration/class waiver is not enforceable in your jurisdiction, this section applies to the maximum extent permitted.)

21) International Provisions

• If you access the Service outside the U.S., you are responsible for compliance with your local laws and regulations. We do not guarantee that the Service is appropriate or available in every jurisdiction.
• Data transfers are explained in the Privacy Policy. We use appropriate safeguards where required.

22) Notices and Contact

• Legal notices may be posted in-app, on our website, or sent to your registered email.
• Contact us: support@gohealthcompass.com or privacy@gohealthcompass.com
• Mailing address:
  Health Compass, LLC
  1968 S Coast Hwy, Suite 2604
  Laguna Beach, CA 92651, USA

23) Miscellaneous

• If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
• No waiver of any term is a further or continuing waiver of that term or any other term.
• These Terms constitute the entire agreement between you and HC regarding the Service, and supersede prior agreements relating to the Service.