Privacy Policy

Health Compass LLC (“Health Compass,” “HC,” “we,” “our,” or “us”) provides a wellness application that helps users track supplements, set routines, and receive AI-assisted insights. This Privacy Policy explains what we collect, why we collect it, how we use and share information, and the choices you have.

By creating an account or using Health Compass, you agree to this Privacy Policy, our Terms of Use, and our Medical & Wellness Disclaimer. If you do not agree, please do not use the service.

1) What we collect

1.1 Account & Identity

• Name, email, password (hashed), country/region, language preferences.
• Optional: phone number (for 2FA), profile photo.

1.2 Wellness & Usage Data (you choose what to add)

• Supplement logs (product, dose, timing, brand notes).
• Custom items you create (user-added medicines/supplements).
• Routines, reminders, checklists, mood/stress pulse checks, goals.
• Device and wearable imports you connect (steps, heart rate, sleep summaries).
• Caregiver portal links you authorize.

1.3 Technical & Safety

• Device info, app version, OS/browser, IP address, time zone.
• Cookies or similar tech for session continuity and analytics.
• Security signals (failed logins, reCAPTCHA) to prevent abuse.

1.4 Payments & Subscriptions

• If you purchase through Apple App Store or Google Play, those platforms process payment and taxes
• If you purchase directly (e.g., via Stripe), Stripe processes your payment details and calculates applicable taxes. We receive limited billing metadata (e.g., status, plan) but not full card numbers.

1.5 Telemedicine & Partners (optional)

• If you choose to use telemedicine or other partner services through links or integrations, those providers may collect additional information under their own privacy policies. We do not receive your clinical encounter details unless explicitly shared back to us for a feature you enable.

2) How we use information

2.1 Provide and Improve the Service

• Create and secure your account; deliver reminders, logs, dashboards, and reports.
• Personalize your experience (e.g., language, accessibility preferences).
• Troubleshoot, analyze performance, and improve features.

2.2 AI-Assisted Features (CG & SacraMind layer)

• Generate suggestions, summaries, and pattern insights from the data you provide.
• Filter known sensitive identifiers where possible and log prompts/responses for safety, abuse detection, and quality improvement.
• You can opt out of certain AI personalizations in settings (core security and anti-abuse processing may still apply).

2.3 Communications

• Transactional notices (security alerts, subscription status).
• Product updates and education. You can opt out of non-essential emails.

2.4 Safety, Security, and Legal

• Detect, investigate, and prevent fraud, abuse, or violations of our Terms.
• Comply with applicable law, government requests, and enforce our agreements.

3) Legal bases (for users in the EEA/UK/Switzerland)

·    To provide and operate the app and its core features, as agreed when you sign up.

• Legitimate interests (security, product impr
• Consent (optional integrations, marketing emails).
• Legal obligations (tax, accounting, compliance).
  
  

4) How we share information

We do not sell your personal information.

We share only as needed to operate the service:

• Service providers/processors: hosting (AWS), database/auth (Firebase), payments (Stripe), app stores (Apple/Google), analytics, anti-abuse (reCAPTCHA), email/SMS.
• Caregiver access: only when you explicitly grant permission.
• Telemedicine/partners: only if you connect or use them; they operate under their own policies.
• Legal & safety: to comply with law, protect rights, or address misuse.

5) User-added items & responsibility (important)

You may add custom medicines/supplements or other items. You are solely responsible for the legality, safety, and accuracy of any item you add. Health Compass does not endorse, validate, or guarantee any user-added content and is not liable for unethical, unsafe, inaccurate, or illegal items that users enter. We may remove content or suspend accounts that misuse the system.

A brief inline notice will appear when you add a custom item (see Section 13).

6) Health guidance limitations

Health Compass is a wellness tool, not a medical provider. Any guidance, suggestions, or AI outputs are educational/informational only and are not medical advice. Always consult a licensed professional before starting, stopping, or changing any medication, supplement, or health routine. If you face an emergency, call your local emergency number immediately.

7) Taxes, purchases, and platforms

·       App stores: Purchases made through Apple or Google are processed by those platforms, which calculate and collect taxes under their policies. Disputes related to platform tax handling are subject to the platform’s terms.

·       Direct subscriptions: When available, Stripe processes payments and auto-calculates taxes where applicable. Health Compass is not responsible for tax assessments beyond the amounts calculated and collected by these platforms.

·      We keep only the minimum billing metadata needed to administer your subscription (e.g., plan, renewal date, status).                                                                                                                    

8) International use & transfers

We operate globally and may process data in countries different from yours (including the United States). Where required, we use appropriate safeguards for international transfers (e.g., Standard Contractual Clauses). Local laws in some regions may grant you specific rights (see Section 10).

9) Security

We use safeguards such as HTTPS/SSL, encryption at rest and in transit, role-based access, audit logging, 2FA options, and reCAPTCHA anti-abuse. While we apply administrative, technical, and physical measures consistent with industry standards, and, where applicable, with HIPAA-grade safeguards, no system is perfectly secure. Please use strong passwords and enable 2FA.

10) Your rights & choices

Depending on your location, you may request to:

·         Access, correct, or delete your data.

·         Port a copy of your data.

·         Object to or restrict certain processing.

·         Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@gohealthcompass.com or privacy@gohealthcompass.com
We may request verification. We will not discriminate for exercising privacy rights.

California/US state privacy: We honor applicable rights under CCPA/CPRA and similar laws (access, deletion, correction, opt-out of certain sharing). We do not sell personal information.

11) Data retention

We keep data only as long as necessary to provide the service and for legitimate business needs:

·         Account and wellness logs: until you delete them or your account is closed.

·         Caregiver links: until you revoke access or close your account.

·         Device logs and security events: typically up to 30–180 days.

·         Backups: fixed cycles (e.g., 30–90 days) before automatic purge.

·         Legal or contractual retention where required.

You can request deletion at any time; some data may persist in backups for a limited period.

12) Children

Health Compass is not directed to children under 16. If you believe a child provided personal information, contact us to remove it.

13) Short inline notice (for custom items)

When a user adds a custom medicine/supplement, show this inline notice:

“Custom items are user-added. You are responsible for accuracy, legality, and safety. Health Compass does not validate or guarantee user-added items. For medical questions, consult a licensed clinician.”

Users can tap a link to view the full Terms, Privacy Policy, and Medical & Wellness Disclaimer.

14) Managing your information

• Settings: Update profile, language, caregiver access, and certain AI personalization options.
• Exports/Portability: Request a machine-readable export of your logs and profile data.
• Deletion: Delete entries or request full account deletion; we’ll process and confirm.

15) Misuse, suspension, and acceptable use

We may suspend or remove accounts that:

• Add or promote illegal, unsafe, or unethical drugs;
• Misuse the platform, attempt to bypass security, or violate laws;
• Harass others or attempt to access data without authorization.

We may preserve records to comply with the law and protect our rights.

16) Third-party services

Our app may link to or integrate with third parties (e.g., wearables, telemedicine partners, educational sources). Their practices are governed by their own privacy policies. Please review those policies before connecting.

17) Do Not Track and automated decision-making

We do not respond to Do Not Track signals. We use limited automated processing to operate core features and provide AI-assisted insights; you can adjust certain personalizations in settings. We do not engage in solely automated decisions that produce legal effects about you without human review.

18) Changes to this policy

We may update this policy to reflect changes in laws or our practices. We will post the new effective date and, where required, provide notice or seek consent. Continued use after changes means you accept the updated policy.

19) Contact us

Email: support@gohealthcompass.com or privacy@gohealthcompass.com
Mailing Address:
Health Compass, LLC
1968 S Coast Hwy, Suite 2604
Laguna Beach, CA 92651, USA